Return & Exchange Policy

At Fashion Forever, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

Returns

  • Eligibility: Items can be returned within 7 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Certain items are non-returnable, including:
    1. [List of non-returnable items like perishable goods, custom-made products, etc.]
    2. Items marked as final sale.
Return Process:
  1. Contact our customer service at [customer service email or phone number] to initiate a return.
  2. Provide your order number and details about the product you wish to return.
  3. Once your return is approved, you’ll receive instructions on how to send your item back to us.
Refunds:
  1. Once we receive your item, we will inspect it and notify you that we have received your returned item.
  2. If your return is approved, we will initiate a refund to your original method of payment.
  3. Refunds typically take [number] days to process, depending on your payment provider.

Return Shipping:
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

    Exchanges

    1. Eligibility: Exchanges are only available for defective or damaged items or if you received the wrong item. The item must be in its original condition and packaging.
    2. Exchange Process:
      • Contact our customer service at [customer service email or phone number] with your order number and details about the issue.
      • If your exchange is approved, we will provide instructions on how to send the item back to us.
      • Once we receive the item, we will process your exchange and send you a replacement.

      Damaged or Defective Items

      If you receive a damaged or defective item, please contact us immediately at [customer service email or phone number] with details and photos of the damage. We will work with you to resolve the issue promptly.

      Contact Us

      If you have any questions about our Return & Exchange Policy, please contact us at [customer service email or phone number].